Privacy Policy

Last Updated: 01/05/2025

At Vaelis IT, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, services, and team.

1. Who We Are

Vaelis IT is a managed IT services and consultancy provider based in the Northern Beaches of Sydney, Australia. We deliver IT support, cloud services, cybersecurity, and productivity solutions to small and medium-sized businesses.

2. What Information We Collect

We may collect personal and business information when you:

  • Contact us via our website, email, or phone
  • Engage us for services or consultations
  • Subscribe to newsletters or updates

Types of information collected may include:

  • Full name and contact details
  • Business name and job title
  • Email address and phone number
  • IP address and browser information
  • Service usage and support records

3. How We Use Your Information

We use your information to:

  • Provide and manage our IT services
  • Communicate with you about your account or support needs
  • Send service updates, invoices, and relevant communications
  • Improve our website and service offerings
  • Ensure compliance with legal obligations

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share data with:

  • Trusted third-party vendors (e.g., software partners, cloud providers)
  • Regulatory bodies, when required by law
  • Professional advisors (e.g., legal, accounting) under strict confidentiality

All third parties are required to comply with applicable privacy laws and handle your data securely.

5. Data Storage and Security

Your data is stored securely using industry-standard practices, including:

  • Secure data centres located in Australia (or other approved regions)
  • Encrypted communications and storage
  • Role-based access controls
  • Regular audits and monitoring

6. Your Rights

You have the right to:

  • Access or correct your personal information
  • Request deletion of your data (subject to legal or contractual requirements)
  • Withdraw consent for non-essential communications

To exercise these rights, please contact us using the details below.

7. Cookies and Website Tracking

Our website may use cookies and analytics tools (like Google Analytics) to enhance your experience. You can manage cookie settings through your browser preferences.

8. International Data Transfers

If we transfer data outside of Australia, we ensure appropriate safeguards are in place, such as agreements that comply with the Australian Privacy Principles (APPs).

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact:

Vaelis IT
Email: [email protected]
Website: www.vaelis-it.com.au