Terms and Conditions

Last Updated: 01/05/2025

Welcome to Vaelis IT. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. If you do not agree, please do not use our services.

1. Overview

Vaelis IT provides managed IT services, consultancy, support, and cloud-based solutions to small and medium-sized businesses in Australia. These Terms apply to all clients, website visitors, and users of our services.

2. Services

Our services may include:

  • IT support (remote and onsite)
  • Cybersecurity solutions
  • Microsoft 365 licensing and management
  • Backup and disaster recovery
  • Cloud hosting and consulting

Service specifics will be outlined in a separate Service Agreement or Statement of Work (SOW) provided before onboarding.

3. Client Responsibilities

Clients agree to:

  • Provide accurate and complete information when engaging us
  • Maintain appropriate backups unless covered by our backup solution
  • Ensure software licenses are up to date and legally obtained (unless we manage them)
  • Notify us promptly of any system issues or security breaches

4. Payments and Billing

  • Services may be billed monthly, annually, or per engagement.
  • Payment terms are strictly 14 days from the invoice date.
  • Late payments may incur an administrative fee or interest.
  • We reserve the right to suspend or terminate services for overdue accounts.

5. Confidentiality

We take confidentiality seriously. All client information, business data, and systems we access in the course of our work will be treated as confidential and only used for service delivery purposes.

6. Intellectual Property

All materials provided by us, including documentation and custom-built scripts or systems, remain the intellectual property of Vaelis IT unless otherwise agreed in writing.

7. Limitation of Liability

To the maximum extent permitted by law:

  • Vaelis IT is not liable for indirect, incidental, or consequential damages.
  • Our total liability in connection with any service is limited to the amount paid for that specific service.
  • We are not responsible for data loss, downtime, or disruptions caused by third-party vendors or force majeure events.

8. Termination

Either party may terminate ongoing services with 30 written notice unless otherwise outlined in a service agreement. Outstanding fees remain payable upon termination.

9. Third-Party Services

Where services involve third-party platforms (e.g., Microsoft 365, cloud providers), you agree to their respective terms of service. We are not liable for service outages or issues caused by third-party providers.

10. Website Usage

By accessing our website, you agree not to:

  • Use it for unlawful or misleading purposes
  • Attempt to gain unauthorized access to our systems
  • Copy or redistribute content without written permission

11. Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect and handle personal information.

12. Changes to Terms

We may update these Terms from time to time. Updated versions will be posted on our website and take effect immediately upon publication.

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be handled through the appropriate courts of that jurisdiction.

14. Contact Us

If you have questions about these Terms, please contact us:

Vaelis IT
Email: [email protected]
Website: www.vaelis-it.com.au