Keep your Artarmon team working when the office technology gets complicated.
Your staff should not have to work out whether an issue belongs to Microsoft, the internet provider or the building manager. They contact us, we coordinate the next step, and you get a clear update instead of another supplier to chase.
The IT gets sorted. Your work keeps moving.
The hand-off between providers should not land on your desk.
An office connection, shared file or meeting-room fault can involve the building, the carrier and a software vendor. When each points elsewhere, your team waits and you become the person translating between them.
One support team stays with the issue until the next step is clear.
We troubleshoot the problem, speak with the other supplier when needed and keep your staff informed. You spend less time coordinating technical conversations and more time running the firm.
A handover that protects your team’s working day.
Start with what is getting in the way
Tell us where staff are losing time, which problems keep returning and what you need to improve from the current arrangement.
Map the access and suppliers
We confirm Microsoft 365, devices, internet, phones, printers and supplier access so missing records do not leave your team locked out. The structured handover usually takes two to three weeks.
Give staff one place to call
Your team contacts us directly while we close loose ends with the outgoing provider and other suppliers. You stay informed without becoming the go-between.
Support that fits Artarmon offices and the industrial precinct.
Whether your team is near Hampden Road, the Pacific Highway or Artarmon’s industrial area, staff may be moving between offices, home and client sites. We keep access, files and devices working together so changing location does not interrupt the day.
Most support is delivered remotely. When an included issue needs hands-on work, Artarmon falls within our normal next-business-day North Shore onsite commitment. Office moves and larger installations are planned separately.
What you might want to know before changing your IT provider.
Can our staff contact you directly?
Yes. Your staff get one clear support path instead of routing every request through an owner or office manager. We keep you informed when a decision, risk or larger piece of work needs your input.
How quickly can you provide onsite support in Artarmon?
For included incidents that need hands-on attention, our normal North Shore commitment is the next business day. We diagnose remotely first because that is usually the quickest way to get your staff moving. Projects, moves and larger installations are scoped separately.
Can you take over from our current IT provider?
Yes. We confirm the accounts, devices, suppliers, licences and access involved, then agree the order of the handover with you. A structured handover usually takes two to three weeks, with urgent problems handled first.
Can you help with cyber-insurance and security questionnaires?
We can review and document the technical controls your business uses, explain gaps in plain English and help you plan practical improvements. We do not provide insurance advice or promise an insurer or claim outcome.
Do we have to replace all our equipment?
No. We assess what you already have and explain what can stay, what is creating a real risk and what can wait. Any project or replacement cost is agreed before work starts.
How much does managed IT support cost?
Managed support starts from $95 per person per month excluding GST, with Microsoft 365 licensing supplied separately. Plans use a 12-month agreement. We confirm the right scope after understanding your team, devices, sites and support needs.
Give your Artarmon team one place to get IT sorted.
Tell us what your staff keep waiting on. We will ask a few useful questions and tell you plainly whether Vaelis is the right fit.