Calls that sound professional, wherever your team answers them.
No choppy calls, missing voicemail or customers waiting two days for someone in the field to ring back. We set up business phones for Northern Beaches teams so the same number works at a desk, at home or on a mobile, with the carrier paperwork handled for you.
Most VoIP problems aren’t VoIP problems. They’re network problems.
Choppy calls, dropouts and missing voicemail almost always sit in the network underneath, not the phone software on top. The rest are carrier-side issues that need someone to chase.
Choppy calls
Usually upload congestion, missing QoS, or a saturated Wi-Fi link. Fixed in the network, not the handset.
Number-porting fails
Each carrier has specific paperwork. One wrong detail can push a port two weeks. We run the paperwork.
Voicemail going missing
Often the spam filter eating the carrier’s emails, not the voicemail itself.
Mobile staff, no office number
The message doesn’t get returned for two days. Solved with proper softphone setup, not a workaround.
A phone system that fades into the background.
The platform matters less than the experience. Calls should reach the right person, sound clear and keep working while your team moves between the office, home and client sites.
Use the tools your team already knows
Microsoft Teams Phone puts business calls inside Teams when you already use Microsoft 365.
Choose a phone system that fits
For teams outside Microsoft 365, we compare practical VoIP options and explain the trade-offs.
Keep your existing number live
We handle the porting paperwork and schedule the switch so callers are not left with a dead number.
Make every call sound professional
We tune bandwidth, Wi-Fi and call priority so downloads do not turn a client call into broken audio.
Send calls to the right place
Reception, queues, after-hours and holiday routing are documented so your office manager can adjust them.
Answer the office number anywhere
Staff at home or in the field can take business calls on a laptop or mobile without giving out a personal number.
Local, hands-on, and straight with you.
Local team
Based in Warriewood, with regular onsite visits across the Northern Beaches and Lower North Shore.
5 to 30 staff is our sweet spot
We know the constraints, the budgets and the realities of a business your size.
Plain English, not ticket-shuffling
First call, a real person, no offshore helpdesk reading a script.
Scope agreed first
Fixed-fee where we can, with clear scope and pricing before work begins.
Onsite across the Northern Beaches & Lower North Shore.
Based in Warriewood. Onsite across the Northern Beaches and Lower North Shore, with remote support when onsite isn’t needed. We focus on doing this corner of Sydney really well.
Business phone systems, answered.
Should we use Microsoft Teams Phone, or a separate VoIP system?
Honest answer: for businesses already paying for Microsoft 365 Business Standard or higher, Teams Phone almost always wins on cost and simplicity. Teams Phone licensing is roughly $15/user/month plus carrier costs, the calling integrates with the same Teams your team already uses, and there’s no separate softphone app to learn. Standalone VoIP makes sense for businesses not on Microsoft 365, or for specific call-centre features Teams Phone doesn’t do well.
How long does number porting take?
Most ports complete in 2–4 weeks once the paperwork is right; some take longer if the losing carrier disputes details. Telstra ports are usually faster than Optus; smaller carriers vary widely. We keep your existing service running through the port, there’s no period without phones, and the actual number switch happens at a scheduled time outside business hours.
How much does Microsoft Teams Phone cost for a 10-person business?
Roughly $150–$200 per user per year for the Teams Phone Standard licence, plus a calling plan (Australia-wide unlimited typically $15–$25/user/month from Microsoft or a third-party carrier). For a 10-person business, all-in cost lands around $3,500–$5,000/year, usually less than the existing PABX + carrier setup once you factor in handset refresh and maintenance.
Will VoIP work with our current internet connection?
Probably yes, but the network setup matters more than the bandwidth itself. Most NBN connections handle VoIP fine; the issue is usually QoS configuration (giving voice traffic priority over downloads) and Wi-Fi quality. We do a network audit before the rollout to identify whether the existing setup is voice-ready, or whether minor tweaks are needed.
Can staff working from home use the same phone system?
Yes, that’s one of the main reasons businesses move to modern VoIP. Staff can take office calls on a softphone (laptop) or mobile app, transfer between desk phone and mobile mid-call, and have one business number ring on whichever device makes sense. Looks the same to clients whether the staff member is at the desk, home, or in a client’s office.
What about call recording, conference calls, and call queues?
All standard on Microsoft Teams Phone and modern VoIP, call recording for compliance (legal, finance, allied health), call queues for sales or reception, conference calls integrated with calendar invites. We set up the basics during deployment and adjust as the business uses them.
Do you handle the carrier paperwork, or do we have to chase Telstra/Optus?
We handle it. Number porting paperwork, account-holder verification, scheduled port windows, the inevitable callback when one detail is wrong, we run all of that. You get notified at the milestones; we run the back-and-forth.
Plain language. Straight answers.
Book a 15-minute IT chat.
We’ll talk through what you’ve got, where it’s letting you down, and what a modern setup would look like, Teams Phone, standalone VoIP, or hybrid.