Keep your Manly team connected between the office, home and client work.
Your staff should be able to open the laptop and reach the same files, systems and support wherever the day takes them. We keep access and devices working together, then own the problems that would otherwise return to you.
The IT gets sorted. Your work keeps moving.
Work should not depend on being at one desk.
People moving between the office, ferry, home and client sites can hit repeated access and connection problems. Workarounds spread files across personal devices and leave you unsure who can reach business information.
Your team gets consistent access and one place to ask for help.
We align Microsoft 365, devices and sign-ins around how your staff actually work. Problems come to us directly, while you get clear advice when access or security needs a decision.
A handover that protects your team’s working day.
Start with what is getting in the way
Tell us where staff are losing time, which problems keep returning and what you need to improve from the current arrangement.
Map the access and suppliers
We confirm Microsoft 365, devices, internet, phones, printers and supplier access so missing records do not leave your team locked out. The structured handover usually takes two to three weeks.
Give staff one place to call
Your team contacts us directly while we close loose ends with the outgoing provider and other suppliers. You stay informed without becoming the go-between.
Built around the way Manly teams move through the day.
For businesses near the Corso, Sydney Road, East Esplanade or the Wharf, work often continues away from the office. Your setup should make that movement routine rather than a daily support request.
Manly is within our normal same-day Northern Beaches onsite area for included incidents. Office fit-outs, relocations and larger installations are planned separately.
What you might want to know before changing your IT provider.
Can our staff contact you directly?
Yes. Your staff get one clear support path instead of routing every request through an owner or office manager. We keep you informed when a decision, risk or larger piece of work needs your input.
How quickly can you provide onsite support in Manly?
For included incidents that need hands-on attention, Manly is within our normal same-day Northern Beaches service area. We diagnose remotely first because that is usually the quickest way to get your staff moving. Projects, moves and larger installations are scoped separately.
Can you take over from our current IT provider?
Yes. We confirm the accounts, devices, suppliers, licences and access involved, then agree the order of the handover with you. A structured handover usually takes two to three weeks, with urgent problems handled first.
Can you help with cyber-insurance and security questionnaires?
We can review and document the technical controls your business uses, explain gaps in plain English and help you plan practical improvements. We do not provide insurance advice or promise an insurer or claim outcome.
Do we have to replace all our equipment?
No. We assess what you already have and explain what can stay, what is creating a real risk and what can wait. Any project or replacement cost is agreed before work starts.
How much does managed IT support cost?
Managed support starts from $95 per person per month excluding GST, with Microsoft 365 licensing supplied separately. Plans use a 12-month agreement. We confirm the right scope after understanding your team, devices, sites and support needs.
Let your Manly team work from anywhere without carrying the IT with them.
Tell us what your staff keep waiting on. We will ask a few useful questions and tell you plainly whether Vaelis is the right fit.