Give your North Shore team one clear way to get IT help.
When staff work across offices, home and client sites, support should not depend on who knows the old supplier. Your team contacts us directly, we own the issue, and you get practical advice about what needs attention next.
The IT gets sorted. Your work keeps moving.
Your staff should not have to know which supplier controls each part of IT.
Internet, Microsoft 365, phones, printers and business software often have different providers. When nobody coordinates them, staff wait and the office manager becomes the person chasing every hand-off.
One team coordinates support and keeps the business informed.
We diagnose the issue, involve other suppliers when needed and stay with the request. Your staff get a direct support path, while you get clear priorities and fewer technical conversations to manage.
A handover that protects your team’s working day.
Start with what is getting in the way
Tell us where staff are losing time, which problems keep returning and what you need to improve from the current arrangement.
Map the access and suppliers
We confirm Microsoft 365, devices, internet, phones, printers and supplier access so missing records do not leave your team locked out. The structured handover usually takes two to three weeks.
Give staff one place to call
Your team contacts us directly while we close loose ends with the outgoing provider and other suppliers. You stay informed without becoming the go-between.
Remote-first support with clear North Shore onsite expectations.
We support teams across Chatswood, Artarmon, St Leonards, North Sydney and the wider North Shore. Secure remote support resolves most everyday issues quickly, even when staff are spread across several locations.
For included incidents that need hands-on attention, our normal North Shore commitment is the next business day. Projects, office moves and larger installations are scoped and scheduled separately.
What you might want to know before changing your IT provider.
Can our staff contact you directly?
Yes. Your staff get one clear support path instead of routing every request through an owner or office manager. We keep you informed when a decision, risk or larger piece of work needs your input.
How quickly can you provide onsite support in North Shore?
For included incidents that need hands-on attention, our normal North Shore commitment is the next business day. We diagnose remotely first because that is usually the quickest way to get your staff moving. Projects, moves and larger installations are scoped separately.
Can you take over from our current IT provider?
Yes. We confirm the accounts, devices, suppliers, licences and access involved, then agree the order of the handover with you. A structured handover usually takes two to three weeks, with urgent problems handled first.
Can you help with cyber-insurance and security questionnaires?
We can review and document the technical controls your business uses, explain gaps in plain English and help you plan practical improvements. We do not provide insurance advice or promise an insurer or claim outcome.
Do we have to replace all our equipment?
No. We assess what you already have and explain what can stay, what is creating a real risk and what can wait. Any project or replacement cost is agreed before work starts.
How much does managed IT support cost?
Managed support starts from $95 per person per month excluding GST, with Microsoft 365 licensing supplied separately. Plans use a 12-month agreement. We confirm the right scope after understanding your team, devices, sites and support needs.
Stop making your North Shore office manager chase IT.
Tell us what your staff keep waiting on. We will ask a few useful questions and tell you plainly whether Vaelis is the right fit.