Keep your Pittwater team connected across offices, homes and client sites.
When work is spread around the peninsula, your people need secure access and direct support wherever they open the laptop. We keep the devices, files and accounts working together so location does not become another IT problem.
The IT gets sorted. Your work keeps moving.
Your systems should travel better than your staff do.
People working between Bayview, Newport, Avalon and Palm Beach can lose time to inconsistent devices, scattered files and access that only works in one place. The workarounds also make business data harder to control.
Your staff get the same support and access across the peninsula.
We bring identities, devices, shared files and support into one arrangement. Your people know where to get help, while you get clear advice about access and risk without needing to manage the settings yourself.
A handover that protects your team’s working day.
Start with what is getting in the way
Tell us where staff are losing time, which problems keep returning and what you need to improve from the current arrangement.
Map the access and suppliers
We confirm Microsoft 365, devices, internet, phones, printers and supplier access so missing records do not leave your team locked out. The structured handover usually takes two to three weeks.
Give staff one place to call
Your team contacts us directly while we close loose ends with the outgoing provider and other suppliers. You stay informed without becoming the go-between.
Built for the way Pittwater businesses move.
Professional firms, trades and mobile teams around Bayview, Mona Vale, Newport, Avalon and Palm Beach rarely work from one fixed desk. We make secure access part of the normal setup, not an exception.
Pittwater is within our normal same-day Northern Beaches onsite area for included incidents. New sites, office moves and larger installations are scoped separately.
What you might want to know before changing your IT provider.
Can our staff contact you directly?
Yes. Your staff get one clear support path instead of routing every request through an owner or office manager. We keep you informed when a decision, risk or larger piece of work needs your input.
How quickly can you provide onsite support in Pittwater?
For included incidents that need hands-on attention, Pittwater is within our normal same-day Northern Beaches service area. We diagnose remotely first because that is usually the quickest way to get your staff moving. Projects, moves and larger installations are scoped separately.
Can you take over from our current IT provider?
Yes. We confirm the accounts, devices, suppliers, licences and access involved, then agree the order of the handover with you. A structured handover usually takes two to three weeks, with urgent problems handled first.
Can you help with cyber-insurance and security questionnaires?
We can review and document the technical controls your business uses, explain gaps in plain English and help you plan practical improvements. We do not provide insurance advice or promise an insurer or claim outcome.
Do we have to replace all our equipment?
No. We assess what you already have and explain what can stay, what is creating a real risk and what can wait. Any project or replacement cost is agreed before work starts.
How much does managed IT support cost?
Managed support starts from $95 per person per month excluding GST, with Microsoft 365 licensing supplied separately. Plans use a 12-month agreement. We confirm the right scope after understanding your team, devices, sites and support needs.
Make secure, flexible work normal for your Pittwater team.
Tell us what your staff keep waiting on. We will ask a few useful questions and tell you plainly whether Vaelis is the right fit.